Service delivery
The Smart Shop Action Plan is delivered as a remote review and written digital plan. This policy explains the timing, what you receive, and how delays are handled.
01
The Smart Shop Action Plan is a digital advisory service. The review takes place remotely and the written Action Plan is delivered electronically to the email address agreed with you. No physical goods are shipped, and there are no shipping charges or delivery addresses for this service.
02
The service covers one main shop problem. It includes a 30-minute remote shop review, a current workflow assessment, up to 3 practical technology or process options, one recommended direction, a written implementation checklist, estimated implementation scope, and one follow-up question by email.
Open What is delivered03
The written Smart Shop Action Plan is delivered within 2 business days after ShopsInto confirms payment and receives the information reasonably required for the review. An enquiry or request alone does not start the delivery period. The remote review is arranged with you as part of the service.
04
If required information is missing or incomplete, delivery is paused until you provide it. ShopsInto will tell you what is needed. A scheduled remote review may be rescheduled with reasonable notice; repeated missed appointments may require a new booking. The delivery period resumes when the required information is complete.
05
Delivery of an Action Plan does not include implementation work, custom development, software licences, third-party software, hardware, or ongoing support. Any separate Smart Shop Setup or Care work requires its own scope and pricing.
Open Service exclusions06
If you have not received the plan when expected, or the delivered service materially differs from its published description, contact abaidmirza@shopsinto.com or +92 332 8126654. The cancellation and refund conditions are explained in the Refund Policy.
Open Delivery support