01
Cancellation before review begins
You may cancel the Smart Shop Action Plan for a full refund before ShopsInto begins reviewing your submitted shop information.
Refund policy
Cancellation, refunds, and delivery.
This policy applies to the Smart Shop Action Plan service. Read it alongside the full Terms before paying.
02
Once review work begins
Once ShopsInto has begun reviewing your submitted shop information, the fee becomes non-refundable because professional review work has started.
03
If the Action Plan cannot be delivered
If ShopsInto cannot deliver the Smart Shop Action Plan, your payment will be refunded in full.
04
Approved refund processing
ShopsInto processes an approved refund within 5 business days. Bank or card posting may take additional time depending on the customer's bank or payment provider.
05
Concerns about the delivered service
If you believe the delivered Smart Shop Action Plan materially does not match the published service description, contact ShopsInto within 7 calendar days of delivery at abaidmirza@shopsinto.com or +92 332 8126654. ShopsInto will review the concern and, where appropriate, correct the deliverable or provide another reasonable resolution. This does not create a guaranteed refund after professional review work has begun.
Open Concerns about the delivered service06
Delivery and missing information
The 2-business-day delivery period begins once payment is confirmed and ShopsInto has received all information reasonably required to perform the review. If required information is incomplete, delivery is paused until you provide it.
07
Scheduled review
A scheduled review may be rescheduled with reasonable notice. Repeated missed appointments may require a new booking.
08
Service scope and outcomes
This policy applies to the Smart Shop Action Plan service. It does not change the exclusions in the Terms: software licences, third-party software or hardware, custom development, implementation work, and ongoing support are not included. The Action Plan provides recommendations and implementation guidance; it does not guarantee revenue, sales, savings, or any particular business outcome. Decisions and implementation remain your responsibility.
Open Service scope and outcomes